Consultancy for Organizations

Crisis Management

Let’s talk about the crisis before it hits you

In business, unexpected challenges are an inevitable part of the journey. The House of Resilience embraces setbacks as part of an organization’s natural growth and development curve. It is the way we respond to adversity that makes all the difference here. Resilient organizations adopt the mentality that an incident is an opportunity – not a threat.

At times, it may seem daunting to address and navigate incidents and crises effectively. Team members may feel uncertain and find themselves unprepared when faced with unexpected obstacles. The good news is that organizational resilience can be built through guidance and training on how to respond to challenges with adaptability and confidence.

When it comes to incident and crisis management, you want to act proactively rather than reactively. Equip your team with the skills and strategies they need to thrive under pressure – before anything happens. Ethical leadership includes taking responsibility for your people by exposing them only to challenges you have adequately equipped them. Making sure that they know how to respond effectively so they don’t have to operate on a fear-based autopilot. By proactively cultivating a culture of resilience, teams learn to confidently anticipate change, overcome obstacles, and maintain stable performance despite stressful circumstances.

The Chinese word for crisis consists of two characters, one meaning 'danger' and the other meaning 'opportunity’.

In our consultancy and coaching sessions, we will explore strategies for effective incident and crisis management, the ins- and outs of reputation management and we will get into the art of managing internal and external communication during a crisis through effective crisis communication. Furthermore, we will discuss methods that are essential for managing the high levels of physical and emotional stress that will inevitably occur during a crisis. Your team will develop a growth mindset that allows them to view managing incidents as an opportunity rather than threat.

It’s during a crisis that you truly get to know an organization

Once a crisis hits, you’re on a runaway train that you need to bring to a full stop as soon as possible. Even if you were prepared, you will have to successfully execute your crisis management plan and improvise on the spot. Sometimes, this means that your team must work 24/7 for several days or even weeks on end without much time to rest or sleep. Need a calm and objective sparring partner in turbulent times? Get in touch for crisis management support.

“Bad companies are destroyed by a crisis, good companies survive it, great companies are improved by it.”

~ Andy Grove – CEO Intel

An organizational crisis can have a big impact on several levels. When you’ve managed to stop the immediate threats, you’re not out of trouble yet. Being hit by a major incident often has a long aftermath of clearing debris in the form of material and immaterial damage. A crisis can be a traumatic experience for all people involved. Impactful events can also negatively affect your stakeholders, thereby compromising the trust that was so carefully built over the years. Therefore, every incident requires sufficient aftercare, both at an organizational and individual level. The House of Resilience helps organizations and those affected to process, recover, and learn from impactful events. By doing this work together, we’ll create space for post-crisis growth, the growth process that will further strengthen your organizational resilience.

Consultancy services

The House of Resilience helps your organization to become crisis-ready, by working together on:

Assessment and advice: an assessment of your organization's current maturity level in the field of crisis management. Based on the outcome of the assessment, you will receive concrete recommendations to increase your current level of crisis management.

Optimization: guidance in optimizing your crisis management plans with proactive strategies and processes to mitigate risk and ensure rapid crisis response.

Crisis communication: guidance in optimizing your crisis communication plans, allowing your organization to deliver the right information in a timely manner, maintain stakeholder trust and prevent reputational damage.

Human behavior: you will gain knowledge and insight into human psychology and physiology during crises and thus optimize your decision-making, stress management and effective teamwork under high pressure.

Crisis support: your sparring partner in times of crisis. *Ask for terms & conditions.

Post-crisis consultancy: help with processing, recovering, and learning from impactful events. This process promotes 'post crisis growth' that will strengthen the resilience of your organization.

Consultancy for Organizations

Other services of The House of Resilience

Organizational Resilience

Staying ahead by becoming Response-Able